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Last night I had dinner with my Uncle. He’s a leadership/exec coach so after dinner we hung out and he gave me a couple hours of coaching. I was surprised how much what he was saying sounded like a social media pitch.
The ideas are the same: get to know your customers/employees%2 ... Continue reading »
The ideas are the same: get to know your customers/employees%2 ... Continue reading »
1 year ago
There are good solid reasons to build interfaces between customers and employees/management and between employees and management. And between employees and employees (in different functional groups). In fact, it's hard to imagine why it's not more common.
Here's where it gets weird. In 1999 (the height of Web 1.0) a group of people got together and wrote the Cluetrain Manifesto (http://www.cluetrain.com/). They had identified issues in the way companies were being run, and called those companies out. #41: "Companies make a religion of security, but this is largely a red herring. Most are protecting less against competitors than against their *own market* and *workforce*." The emphasis is mine. There are many other fine gems.
Why were they pointing this out?
The problem is, in 1999 and today, in many many large organizations, there is tremendous personal advantage in opacity and control. Even when this personal advantage comes at the expense of customers and employees (and the company as a whole). Remember, there are huge six-figure salaries and bonuses at stake. I've met one or two executives who will say "I don't know" to a customer. I've never met an executive that will say "I don't know" to an employee. Social media is about transparency... And that's the problem.
Okay. Enough negative.
There are good reasons why more transparency would be beneficial to companies, if you can sell them on the benefits. A good company culture encourages employees to expend their discretionary effort in ways that help the company, for example. Transparency is either going to help build a good company culture, or it's going to be the nail in the company coffin (if the company's culture is a disaster and they won't fix it). Transparency also facilitates cross-functional collaboration, up-down communication, etc.
Your question is a great question and it identifies a great problem to solve because it cuts to the core of company work-culture, and impinges on strategy, innovation, etc.
1 year ago
these corporation need some internet culture injected into their bubble. or maybe that would be their downfall.
how do you possibly penetrate some of these large corp. ..maybe the key is to creating small teams with living by the new culture and let them slowly infect the beast.
1 year ago
http://notanmba.com/blog/2008/02/space-trust-in...
Check out the link the Business Week article about BMW. There's a set of cultural values that encourage openness and transparency, and a (more common) set of values that encourage hierarchy and order. The BMW article talks about the importance of a near-death experience as the catalyst to changing those values.